Shipping Policy

Heaven Homes Design and Construction Company
Address: Haroonabad District, Bahawalnagar
Email: heavnhomesconstruction@gmail.com
Phone: +92 331 333 9233

At Heaven Homes Design and Construction Company, we prioritize providing our customers with an exceptional service experience, including efficient and reliable shipping of materials, products, and designs. Below are the details of our shipping policy:

1. General Information

  • We offer shipping for our design plans, construction materials, and other products to locations as per the agreed service terms.
  • All orders are subject to availability. In case a product or material is unavailable, we will notify you promptly.

2. Delivery Timeframes

  • Estimated delivery times vary depending on the product type and the location. Specific delivery timelines will be communicated during the purchase process.
  • For custom orders and bulk materials, delivery times may be extended, which will be clearly indicated at the time of order confirmation.

3. Shipping Costs

  • Shipping charges depend on the weight, size, and delivery location of the products. These costs will be calculated and shared with you before completing the order.
  • Additional handling charges may apply for fragile or oversized items.

4. Order Tracking

  • Once your order has been shipped, we will provide you with a tracking number to monitor the shipment status.
  • If there are any issues during the delivery process, please contact our support team immediately.

5. International Shipping

  • International shipping is available for specific items and locations. Customers are responsible for any additional customs duties, taxes, or fees that may apply.
  • Delivery times for international shipments may vary due to customs processing delays.

6. Damaged or Missing Items

  • Please inspect your shipment upon delivery. If you receive damaged or incorrect items, report them within 48 hours of delivery to our support team at heavnhomesconstruction@gmail.com or call us at +92 331 333 9233.
  • We will arrange for a replacement or refund based on the situation.

7. Returns and Refunds

  • Returns are accepted only for unused and undamaged materials. Customers are responsible for return shipping costs unless the return is due to our error.
  • Refunds for returned items will be processed within 7-10 business days after receipt and inspection of the returned goods.

8. Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to reach out to us at:

We are committed to ensuring a seamless delivery experience for all our valued clients. Thank you for choosing Heaven Homes Design and Construction Company!